FAQs

1. What Is A Text Message?
   
2. What Is SMS?
   
3. What is the difference between SMPP and SMTP?
   
4. Can Everyone Receive Text Messages?
   
5. What Does It Cost For A Customer To Receive A Text Message?
   
6. How Long Can Text Messages Be?
   
7. What Is A Short Code?
   
8. What Is A Keyword?
   
9. What Does It Mean To Opt-In?
   
10. What Does It Mean To Opt-Out?
    
11. Who Regulates Text Messaging?
    
12. How Do Customers Opt-In To My Service?
    
13. How Can I Promote My Text Messaging Service To My Customers?
    
14. What Kind of Text Messages Can I Send Through Your Service?
    
15. What Cellular Carriers Do You Support?
    
16. How Do I Access Texting Account / Do I Need Any Special Software/Hardware?
    
17. How Long Does It Take For Subscribers To Receive The Messages I Send?
    
18. Is There A Limit To How Many Messages I Can Send Using Your Service?
    
19. How Much Does Your Service Cost?

What Is A Text Message?
A Text message is a short message that can be sent to and from a cellular phone. When someone says text, texting, or SMS, or if you see TXT in print, all of these are referring to text messages.  TOP
 
What Is SMS?
SMS is an acronym for Short Message Service. It is a worldwide standard for communicating textually between cellular phones. TOP

What is the difference between SMPP and SMTP?
SMPP messages are sent using our 5-digit 63975 dedicated short code (short cell phone number) that is directly connected to the major cell phone carriers. SMPP is comparable to sending a text message from one cell phone to another. 
 
SMTP messages are NOT supported by the carriers and are dependent upon factors such as carrier server speed, web traffic, wireless carriers' network delays / downtime, cell site malfunctions, and SPAM filters. These factors can lead to delays and/or dropped messages and causes standard messages to be less reliable than SMPP messages.  Many bulk SMS providers use SMTP for delivery.  At SMS Mobile Solutions we use SMPP delivery with verifiable delivery stats.  (Please click here for more info on SMPP vs. SMTP)  TOP
 
Can Everyone Receive Text Messages?
Nearly every cellular phone in use in the United States (and the world) can receive text messages. Most wireless carriers include text messaging in their standard plans.  TOP
 
What Does It Cost For A Customer To Receive A Text Message?
Some carriers do not charge their customers to receive text messages. Others include a certain number in their standard plans--these usually cost less than ten cents a message.  TOP
 
How Long Can Text Messages Be?
A standard text message is limited to 160 characters. Characters means letters, numbers, spaces, symbols and punctuation. Our system allows 160 characters.  TOP

What Is A Short Code?
A Short Code is similar to the address (URL) of a website. It is a unique location to send messages to that all cellular carriers are aware of. You combine a Short Code with a Keyword to form a call-to-action address. An example would be: 'Text Invite to 63975 to join our VIP invite list.'  Just an example not a live campaign. TOP
 
What Is A Keyword?
A Keyword is a short word (which may include numbers) that customers send a text message to, in order to join your list.  TOP

What Does It Mean To Opt-In?
To Opt-In is to join a list. This can be done by sending a text message containing your KEYWORD to 63975 (our SHORTCODE), or by entering your phone number into a web-based form. This action signifies that a customer has asked you to send them a message.  TOP
 
What Does It Mean To Opt-Out?
A subscriber Opts Out when they quit your list. Users can do this quickly and simply by replying to any text message you send them with the word STOP.  TOP
 
Who Regulates Text Messaging?
In The United States, The MMA, Wireless Carriers and the FCC keeps an eye on text messaging.  TOP

 SMS Mobile Solutions Questions

How Do Customers Opt-In To My Service?

When you open a SMS Mobile Solutions account you are assigned a Keyword of your choice. Commonly, this Keyword is the name of the business/institution of the account holder. All a customer has to do is text your Keyword to the Short Code 63975.  For example, if your keyword were XYZ, all your customer needs to do is send XYZ to 63975. To Opt-Out your customer can reply to any message you send with the word STOP.  TOP
 
How Can I Promote My Text Messaging Service To My Customers?
Promoting your text messaging and mobile marketing campaigns requires little or no investment on your part. Your campaign message to consumers is simple and can be added to the promotions you are already running! Simply add the text, 'Join XYZ's Text List To Find Out About Upcoming Events. Send the Word XYZ to 63975 Now!'

Here are a couple popular examples of ways you can promote and build your list:

• Call-To-Action signs within your venue. These can be placed anywhere from plasma screens,   bathrooms, the front door, on tables, and even at Point of Sale registers.
• Include your opt-in message on all your promotional items such as event fliers, email campaigns, website, business cards, and magazine and print ads.

Additionally, you can incentivize your patrons to join your text messaging list by providing them with special codes for promotional drinks or complimentary admission. These promotions can be tailored to your needs and are only bound by your imagination.  TOP

What Kind of Text Messages Can I Send Through Your Service?
If you owned a dance club you might send a message like this: Sasha and Digweed spinning this Friday night at Crobar. Alex at the door for reduced admission before 12 am, 530 West 28th Street, NYC.  TOP
 
What Cellular Carriers Do You Support?
SMS Mobile Solutions is certified by and can send SMS text messages to every US Tier 1 Provider (AT&T, Sprint, T-Mobile, Verizon Wireless, Nextel, Boost, Virgin Mobile, US Cellular, & Alltel). We also deliver to nearly all Tier 2 providers (Dobson, Midwest Wireless, Cellular South, Cricket etc.).  TOP
 
How Do I Access Texting Account / Do I Need Any Special Software/Hardware?
Since SMS Mobile Solutions text messaging software is web-based, all you need to access our service is a computer with an internet connection and a web browser. There is no special software or hardware to purchase or install.  TOP
 
How Long Does It Take For Subscribers To Receive The Messages I Send?
Messages are sent instantly and arrive within 1 - 2 minutes of you sending them. If a customer's phone is turned off, or is in an area without coverage (such as inside an elevator), their carrier holds the message and delivers it as soon as the customer re-enters a coverage area.  TOP

Is There A Limit To How Many Messages I Can Send Using Your Service?
There is no limit to how many messages you can send using our text messaging service. However, best practices indicate that you should not send more than one message per day to your subscribers. More frequent messaging can result in high Opt-Out rates for your list.  TOP
 
How Much Does Your Service Cost?
You can choose from a variety of monthly packages.  TOP

FAQs

1. What Is A Text Message?
   
2. What Is SMS?
   
3. What is the difference between SMPP and SMTP?
   
4. Can Everyone Receive Text Messages?
   
5. What Does It Cost For A Customer To Receive A Text Message?
   
6. How Long Can Text Messages Be?
   
7. What Is A Short Code?
   
8. What Is A Keyword?
   
9. What Does It Mean To Opt-In?
   
10. What Does It Mean To Opt-Out?
    
11. Who Regulates Text Messaging?
    
12. How Do Customers Opt-In To My Service?
    
13. How Can I Promote My Text Messaging Service To My Customers?
    
14. What Kind of Text Messages Can I Send Through Your Service?
    
15. What Cellular Carriers Do You Support?
    
16. How Do I Access Texting Account / Do I Need Any Special Software/Hardware?
    
17. How Long Does It Take For Subscribers To Receive The Messages I Send?
    
18. Is There A Limit To How Many Messages I Can Send Using Your Service?
    
19. How Much Does Your Service Cost?

What Is A Text Message?
A Text message is a short message that can be sent to and from a cellular phone. When someone says text, texting, or SMS, or if you see TXT in print, all of these are referring to text messages.  TOP
 
What Is SMS?
SMS is an acronym for Short Message Service. It is a worldwide standard for communicating textually between cellular phones. TOP

What is the difference between SMPP and SMTP?
SMPP messages are sent using our 5-digit 63975 dedicated short code (short cell phone number) that is directly connected to the major cell phone carriers. SMPP is comparable to sending a text message from one cell phone to another. 
 
SMTP messages are NOT supported by the carriers and are dependent upon factors such as carrier server speed, web traffic, wireless carriers' network delays / downtime, cell site malfunctions, and SPAM filters. These factors can lead to delays and/or dropped messages and causes standard messages to be less reliable than SMPP messages.  Many bulk SMS providers use SMTP for delivery.  At SMS Mobile Solutions we use SMPP delivery with verifiable delivery stats.  (Please click here for more info on SMPP vs. SMTP)  TOP
 
Can Everyone Receive Text Messages?
Nearly every cellular phone in use in the United States (and the world) can receive text messages. Most wireless carriers include text messaging in their standard plans.  TOP
 
What Does It Cost For A Customer To Receive A Text Message?
Some carriers do not charge their customers to receive text messages. Others include a certain number in their standard plans--these usually cost less than ten cents a message.  TOP
 
How Long Can Text Messages Be?
A standard text message is limited to 160 characters. Characters means letters, numbers, spaces, symbols and punctuation. Our system allows 160 characters.  TOP

What Is A Short Code?
A Short Code is similar to the address (URL) of a website. It is a unique location to send messages to that all cellular carriers are aware of. You combine a Short Code with a Keyword to form a call-to-action address. An example would be: 'Text Invite to 63975 to join our VIP invite list.'  Just an example not a live campaign. TOP
 
What Is A Keyword?
A Keyword is a short word (which may include numbers) that customers send a text message to, in order to join your list.  TOP

What Does It Mean To Opt-In?
To Opt-In is to join a list. This can be done by sending a text message containing your KEYWORD to 63975 (our SHORTCODE), or by entering your phone number into a web-based form. This action signifies that a customer has asked you to send them a message.  TOP
 
What Does It Mean To Opt-Out?
A subscriber Opts Out when they quit your list. Users can do this quickly and simply by replying to any text message you send them with the word STOP.  TOP
 
Who Regulates Text Messaging?
In The United States, The MMA, Wireless Carriers and the FCC keeps an eye on text messaging.  TOP

 SMS Mobile Solutions Questions

How Do Customers Opt-In To My Service?

When you open a SMS Mobile Solutions account you are assigned a Keyword of your choice. Commonly, this Keyword is the name of the business/institution of the account holder. All a customer has to do is text your Keyword to the Short Code 63975.  For example, if your keyword were XYZ, all your customer needs to do is send XYZ to 63975. To Opt-Out your customer can reply to any message you send with the word STOP.  TOP
 
How Can I Promote My Text Messaging Service To My Customers?
Promoting your text messaging and mobile marketing campaigns requires little or no investment on your part. Your campaign message to consumers is simple and can be added to the promotions you are already running! Simply add the text, 'Join XYZ's Text List To Find Out About Upcoming Events. Send the Word XYZ to 63975 Now!'

Here are a couple popular examples of ways you can promote and build your list:

• Call-To-Action signs within your venue. These can be placed anywhere from plasma screens,   bathrooms, the front door, on tables, and even at Point of Sale registers.
• Include your opt-in message on all your promotional items such as event fliers, email campaigns, website, business cards, and magazine and print ads.

Additionally, you can incentivize your patrons to join your text messaging list by providing them with special codes for promotional drinks or complimentary admission. These promotions can be tailored to your needs and are only bound by your imagination.  TOP

What Kind of Text Messages Can I Send Through Your Service?
If you owned a dance club you might send a message like this: Sasha and Digweed spinning this Friday night at Crobar. Alex at the door for reduced admission before 12 am, 530 West 28th Street, NYC.  TOP
 
What Cellular Carriers Do You Support?
SMS Mobile Solutions is certified by and can send SMS text messages to every US Tier 1 Provider (AT&T, Sprint, T-Mobile, Verizon Wireless, Nextel, Boost, Virgin Mobile, US Cellular, & Alltel). We also deliver to nearly all Tier 2 providers (Dobson, Midwest Wireless, Cellular South, Cricket etc.).  TOP
 
How Do I Access Texting Account / Do I Need Any Special Software/Hardware?
Since SMS Mobile Solutions text messaging software is web-based, all you need to access our service is a computer with an internet connection and a web browser. There is no special software or hardware to purchase or install.  TOP
 
How Long Does It Take For Subscribers To Receive The Messages I Send?
Messages are sent instantly and arrive within 1 - 2 minutes of you sending them. If a customer's phone is turned off, or is in an area without coverage (such as inside an elevator), their carrier holds the message and delivers it as soon as the customer re-enters a coverage area.  TOP

Is There A Limit To How Many Messages I Can Send Using Your Service?
There is no limit to how many messages you can send using our text messaging service. However, best practices indicate that you should not send more than one message per day to your subscribers. More frequent messaging can result in high Opt-Out rates for your list.  TOP
 
How Much Does Your Service Cost?
You can choose from a variety of monthly packages.  TOP

Enter your 10 digit US mobile # to sign up for a webinar

Message and Data Rates May Apply. You may opt out at any time by sending STOP to 63975. Supported carriers: AT&T Mobility, Sprint, Nextel, T-Mobile, Verizon Wireless, Alltell, Virgin, US Cellular, Boost and Cellular One. For help or information text HELP to 63975

Enter your 10 digit US mobile # to sign up for a webinar

Message and Data Rates May Apply. You may opt out at any time by sending STOP to 63975. Supported carriers: AT&T Mobility, Sprint, Nextel, T-Mobile, Verizon Wireless, Alltell, Virgin, US Cellular, Boost and Cellular One. For help or information text HELP to 63975